How to Update

Checking for Updates

Every time you launch the program it will automatically check for updates, but you can always manually update.

Manually Check for Updates

To manually check for updates you can click 'Support' at the top left of your program

A drop-down menu should appear, in which you'll select the 'Check For Updates' option

A pop-up should appear verifying whether or not an Update is available

If an update is available you can click YES to Update now, or click no and manually update at a later time.

It is HIGHLY advised to keep your program Up-to-Date, as State releases and important fixes are released via updates.

Trouble Shooting:

Prior to attempting to update make sure you have access to a stable internet connection, as updating does require internet.

If you click 'Yes' to the 'Update Now' prompt but nothing happens, please check your Anti-Virus software.
Sometimes Anti-Virus software can flag the Updater with a false positive, causing the application to be blocked, quarantined, or removed and in turn preventing you from updating.
Check for a file named 'TWUPDATER' in your Antivirus Software, usually in Quarantine, and make sure to restore/allow it. To prevent issues updating in the future you might need to make an exclusion for it on your Anti-Virus software.

Updating

The Updater will go through 4 stages to complete an update before it is reflected in your program.

Stage 1: Verify User

This first step should complete automatically.

If you encounter this error there may be an issue with your Client ID, close down the Updater and open your program.

Once you're in your program select line [08] Defaults & Settings

Then verify that line [02] Taxware Client ID is entered and correct. 

Stage 2: Find Update

During this stage the Updater will use your internet connection to locate the update files you'll need.

You may encounter errors if your connection is weak, unstable, or gets disconnected.

Stage 3: Download Update

Once the Updater has located all the files it will proceed to download them into an update package.

Depending on your network speed and stability this may take a while.

Stage 4: Apply Update

After the download is complete you'll be ready to apply your update to your program. Simply click 'Apply' to continue.

If you click apply but it displays this message you may have the program open in the background, make sure to save any progress and exit in order to apply the update.

If you click apply and you get an error other than the one above please contact Support.

Update Complete!

With the patch applied to your program you have finished updating successfully!

Clicking 'Ok' will exit out of the Updater and open your newly updated program.